Follow these steps to find your account number:

Mobile users:

1. Log in to your Betcris account.
2. Look at the alphanumeric code in the upper right corner of your screen; this is your account number.

Desktop users:

1. Log in to your Betcris account.
2. Look at the alphanumeric code in the upper right corner of your screen; this is your account number.

Similarly, follow these steps to find your security PIN:

Mobile users:

1. Log in to your Betcris account.
2. Click on the ‘Account’ icon in the upper right side of your screen.
3. Click on ‘PIN ****‘. There, the system will show you your security PIN.

Desktop users:

1. Log in to your Betcris account.
2. Click on ‘PIN‘ icon in the upper right side of your screen. There, the system will show you your security PIN.

Follow these steps to verify your balance:

Mobile users:

1. Log in to your Betcris account.
2. Click on your ‘Account’ icon in the upper right side of your screen. The system will display a box where you can check your balances.

Desktop users:

1. Log in to your Betcris account
2. Click on the ‘dropdown list’ icon under your Account number, in the upper-right side of your screen. The system will display a box where you can check your balances.

The shown balances are the following:

• Available: It is the total balance for you to continue betting.
• Stake: It is the money that you have placed on recent bets that have not been qualified yet.
• Total: It is the combination of the available and stake balances.
• Free Plays: It represents your account Free Plays available.
• Betcris Points: It refers to the Bectris Points earned and available to redeem.
• Rollover: It refers to the requirement that applies to deposits and bonuses, which must be fulfilled before making a withdrawal.

Mobile users:

1. Log in to your Betcris account.
2. Click on your ‘Account’ icon in the upper right side of your screen.
3. Select ‘My Open Bets’ to see your transactions in process.
4. Select ‘History’ to check your weekly and monthly transactions.

Desktop users:

1. Log in to your Betcris account.
2. Select ‘My Open Bets’ icon, in the upper right side of your screen, to see your transactions in process.
3. Select the ‘History’ icon, in the upper right side of your screen, to check your weekly and monthly transactions.

Important: For more details, read our articles on Betting, deposit and withdrawal history, ‘Free Plays‘, and ‘Rollover’.

Follow these steps to make deposits and withdrawals in the Cashier:

1. Log in to your Betcris account.
2. Click on ‘Cashier’.
   • Mobile Users: the ‘Cashier’ is located on the ‘Main Menu’ at the top left of your screen.
   • Desktop Users: the ‘Cashier’ is located at the top of your screen.
3. Select ‘Deposit’ or ‘Withdraw’.
4. Choose a method that is available for you.
5. Follow the on-screen instructions.

In addition, by clicking on your ‘Account’ icon, you can see the history of your processed transactions, and the pending ones.

In the same section, you can also start the verification of your identity and other documents of your account; they are necessary to make withdrawals from your Betcris account.

All cards must be pre-registered and you must be the cardholder.

If you have any questions regarding your deposits, withdrawals or verifications, do not hesitate to contact our Customer Care team via our Live Chat, or simply email us at help@betcris.com.